Shipping & Return
11-2-2022 12:58PM
Overview
1. Our Shipping & Return Policy ensures a smooth experience for our customers.
2. This Shipping and Returns Policy is provided here for your convenience and includes all relevant numbers and details from our Terms and Conditions page on the Oday Shop Tanzania Office/website/app.
3. It encompasses all terms and conditions related to shipping and returns, ensuring that you have a clear understanding of our processes and procedures.
4. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms/ Shipping & Returns
14. Shipping Policy
(a) We pride ourselves on delivering quality, not just quality products but also quality service to each and every one of our customers.
(b) When you decide to buy from us, we make a commitment to you to deliver quality at every moment.
(c) Once you are our customer you are part of the Oday Shop Tanzania family, just like family we like to care for our customers.
(d) Orders typically take 2 hours or 2 business days to process.
(e) Shipping within Dar es Salaam is within 2 working hours, and outside Dar es Salaam (within Tanzania) takes 2 business days.
(f) Customer in Dar es Salaam we offers home delivery and other regions(Outside Dar es salaam) can pick up orders at the nearest bus office in the town center.
(g) Customers outside of Dar es Salaam/Regions should receive their products on the same day they are dispatched by Oday Shop Tanzania to avoid any inconvenience.
(h) Currently, Oday Shop Tanzania utilizes multiple transportation offices to ensure efficient delivery of goods from Dar es Salaam to other regions.
(i) Oday Shop Tanzania will provide customers outside of Dar es Salaam/Regions with schedules for receiving their products from the respective shipping offices, including the expected delivery day.
(J) For customers outside of Dar es Salaam/Regions, if you have not received your product within five (5) days from the expected delivery date communicated by Oday Shop Tanzania, and after notifying all relevant shipping office notifications of receipt, we will not be liable for any challenges that may arise, such as loss or damage.
(k) For customers outside of Dar es Salaam/Regions, if five days have passed and you have not received your product, and if the product has been damaged, please contact the service provider at the shipping office responsible for delivering your product. They will assist you according to their established procedures.
(l) For all customers, if it happens that you have not received your product at the same time as agreed from Oday Shop Tanzania, Oday Shop Tanzania will be responsible for providing true information as to why the product has not arrived on time and what immediate steps have been taken so that the product reaches the customer. Because there may be challenges from various sides such as transportation, financial services, industry, or directly at the Oday Shop Tanzania office.
18. Warranties
(a) We offer a warranty card for our products and services, but the warranty does not apply to every product or service.
(b) Some of our products from Oday Shop Tanzania and service are not warranted.
(c) We offer a one-year warranty if the product is damaged without the customer’s fault.
(d) If the product is damaged without the customer’s fault, you need to return it to the Oday Shop Tanzania office as long as it’s still within the one-year warranty.
18(a) Warranty is not applicable if:
- Repairs have been attempted by unauthorized persons.
- The original structure or functionality of the product has been altered.
- Modifications have been made to accommodate internal voltage requirements or other safety or technical standards.
- The transport receipt confirms your item’s shipment with detailing delivery date, carrier, and tracking information or Warranty card from Oday Shop Tanzania or Purchased Electronic Fiscal Device (EFD) receipt has been damaged or lost.
- Serial number / Model Number has been damaged or removed.
- The product is not used according to intended purposes, e.g. for domestic or commercial use.
19. Returns Policy
(a) To return your product, you should mail your product to the office of Oday Shop Tanzania.
(b) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
(c) If you receive a refund, the cost of return shipping will be deducted from your refund.
(d) Depending on where you live, the time it may take for your exchanged product to reach you may vary.
(e) Once your return is received and inspected, we will contact you using your provided contact information to notify you that we have received your returned item.
(f) We will also notify you of the approval or rejection of your return after processed.
(g) For a product received with manufacturing defects or damage during shipping, the product must be returned to Oday shop Tanzania within four (4) days of purchase. After four (4) days to pass, no more replacement can be requested for product defects.
(h) For a product received with manufacturing defects or damage during shipping, your return items will be processed within 2 working days after we receive your product with defects. After processing, shipping typically takes an additional 2-3 working days.
(i) To request a replacement for products within a one-year warranty, for a product that has already been used for more than four (4) days, the product must be returned within one year of purchased. After one year to pass, no more replacement can be requested for product damaged.
(j) For products within a one-year warranty that have already been used for more than four (4) days, Your return items will be processed within six (6) working days after we receive your product with damage. After processing, shipping typically takes an additional 2-3 working days.
20. Late or Missing Refunds
(a) If you haven’t received a refund yet, first check your bank account again.
(b) Then contact your credit card company, it may take some time before your refund is officially posted.
(c) Next contact your bank. There is often some processing time before a refund is posted.
(d) If you’ve done all of this and you still have not received your refund yet, please contact us at Info@odayshoptanzania.com.
21. Request for product replacement
(a) To request a replacement for products within a one-year warranty, buyers are required to provide the following necessary details as proof:
- Photographic evidence of the product manufacturing defects,
- Video shows the problems,
- The transport receipt confirms your item’s shipment with detailing delivery date, carrier, and tracking information or Warranty card from Oday Shop Tanzania or Purchased Electronic Fiscal Device (EFD) receipt for proof.
Please click “Submit Hire” to request a product replacement, Submit Hire!
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