💭FAQs

It’s swapping a faulty or damaged product with a new one.

You can request a replacement within 4 days of receiving the item or anytime within the 1-year warranty period. For full details, please check our Shipping & Return Policy.

Yes, if the issue is valid.

Yes, you’ll need to return the damaged item. Don’t worry—we’ll guide you through the entire return process step by step.

If you received the wrong product, we’ll replace it at no extra cost. Just request for replacement and we’ll take care of it promptly.

Replacements typically take 3–7 business days.

Replacement is available for most products, except for final sale or hygiene-related items.

Yes, proof is required. A photo and video of the issue, a transport receipt or warranty card from Oday Shop Tanzania, or an EFD receipt can all help support your replacement request.

Yes, you can request a different product, but price differences may apply depending on availability and item value.

Yes, we offer store credit only if the product you want is out of stock.

No, please use our official replacement process to keep a record and ensure we have the necessary proof. WhatsApp chats may disappear and can’t be used for reference.

We’ll replace it after verifying the damage. If the item was shipped via Oday Shop Shipping, we take full responsibility. If another courier was used, we will assist in identifying the cause of the damage and ensure you are supported. If the courier is found responsible, they will cover the damage.

Yes, shipping may apply depending on your location. Returns are free within the same location. For more details, please refer to our return policy.

Yes, you’ll receive a tracking number as soon as the replacement item is dispatched.

Fill out the replacement form and submit all the required details for processing.